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7-2
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages.
If the problem persists, contact your service representative.
Symptom Checkpoints Corrective Actions
Reference
Page
The screen does not
respond when the power
switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
2-2
Pressing [Start] does not
produce copies.
Is there a message on the machine
screen, KYOCERA Client Tool, or the
Status Monitor?
Determine the appropriate response to
the message and respond accordingly.
7-7
Is the machine in Sleep mode? Press any key on the operation panel
to recover the machine from Sleep
mode.
—
The indicators are off
and the motor is not
working.
Check the power cord. Connect both ends of the power cord
securely.
2-2
— Press the power switch. —
The machine will not
print from the computer.
Check the power cord. Connect both ends of the power cord
securely.
2-2
Is the machine powered on? Turn on the power switch. —
Are the interface cable connected? Connect the correct interface cable
securely.
2-2
Was the machine powered on before
the interface cable was connected?
Power on the machine after
connecting the interface cable.
2-2
Is the print job paused? Resume printing. —
Is the Attention indicator lit or
flashing?
Does an error code appear in the
display on the operation panel?
Using the information on page 7-7,
check if an error has occurred and
clear the error.
If the indicators show a pattern not
described on page 7-7, turn the power
switch off and then on again. Print the
job again.
7-7
Check if a status page can be printed. If the status page was printed
successfully, there may be a problem
with the connection to the computer.
Check the connection. To print the
status page, refer to Printing the
Status Page on page 2-42.
2-2
The machine prints a
status page but data
from the computer is not
being printed.
Check the interface cable. Connect both ends of the interface
cable securely. Try replacing the
interface cable.
2-2
Check program files and application
software.
Try printing another file or using
another print command. If the problem
occurs with a specific file or
application, check the printer settings
for that application.
—