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Troubleshooting
10-8 OPERATION GUIDE
Send error.
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– 1105: E-mail - The SMTP protocol
setting is turned off. Use COMMAND
CENTER and turn on the SMTP
protocol setting.
Scan to PC (SMB) - SMB setting is
turned off. Use COMMAND CENTER
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is
turned off. Use COMMAND CENTER
and turn on the FTP setting.
1106: The sender address setting
under E-mail: SMTP is not registered.
Use COMMAND CENTER and
register the sender address.
2101, 2102, 2103, 2201, 2202, 2203,
3101: The network cable is
disconnected or the hub that it is
connected to is not operating
properly. Check the cable and the
hub. Otherwise, the server name or
the host name of the SMTP server is
not set correctly. Use COMMAND
CENTER and register the SMTP
server name and the host name
correctly.
2204: The E-mail size exceeds the
acceptable send data capacity.
Decrease the size or resolution of the
scanned data to be transmitted and
resend the E-mail.
5101, 5102, 5103, 5104, 7102, 720f:
Turn the main power switch off and
back on. If this error occurs several
times, make a note of the displayed
error code and contact your service
representative.(Refer to the
corrective action for the error
message “ An error has occurred.”)
9181: The scanned original exceeds
the acceptable number of pages of
999. Send the excess pages
separately.
—
—
—
Error occurred.
Turn the main power
switch off and on.
– System error has occurred. Turn the
main power switch off and on.
—
Incorrect account ID. – The Account ID does not match.
Check the registered Account ID.
—
Error Message Checkpoints Corrective Actions
Reference
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