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5.6. Correcting a Paper Jam
5-12
5.6. Correcting a Paper Jam
Theý3DSHU MDP message is displayed on the message display when paper becomes stuck in the paper
transport system, the paper feed timing is incorrect, or paper fails to feed at all. The jam can be corrected by
removing the paper.
The printer goes off-line when theý3DSHU MDP message is displayed.
Compare the symbol on the front panel that is flashing to Figure 5.1 and take the appropriate action listed
below:
When the jammed paper has been removed, open and close the printer's top cover or the paper feed unit.
Then the printer automatically warms up, goes on-line, and continues printing. Depending on the point at
which the jam occurred, the printer may or may not print the jammed page.
If paper jams occur frequently, try using a different type of paper, replace with paper from another ream,
turn the stack of paper over, or turn the paper the other way around. Read the information in Appendix B.
Also, look for tiny pieces of paper that may have been torn off and overlooked when the jammed paper was
removed.
If you cannot solve the problem by changing the paper, there may be a problem with the printer. Call a ser-
vice person.
A
Check the face-
down output tray.
If paper is partially fed out into the tray, pull the paper
out the rest of the way by hand, then open and close the
printer's top cover or the paper feed unit.
Check the inside of
the rear cover.
Open the printer's rear cover. Draw out the paper feed
unit. Pull out the paper as shown in Figure 5.2. Close
the printer's rear cover.
B
Check the face-up
output tray.
Refer to A, above.
Figure 5.1. Printer Symbol
C
Check the paper
feed cassette.
If paper is stacked in the paper cassette, not reaching
the registration rollers, remove the paper cassette and
draw out the paper feed unit. Remove the jammed
paper gently. See Figure 5.3. Close the paper feed unit
and install the paper cassette in the printer.
Check the registra-
tion roller.
If the paper is caught by the registration rollers, draw
out the paper feed unit half way and remove the
jammed paper gently. See Figure 5.4. Return the paper
feed unit to the printer.
D
Check the MP tray. If the paper is stacked in the MP tray, remove the paper
by pulling it out. Open and close the printer's top cover
or the paper feed unit.
A
C
D
B