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12: Troubleshooting and Technical Support
XPress DR+ User Guide 76
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem)