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EDS Device Servers User Guide 167
D: Technical Support
If you are unable to resolve an issue using the information in this documentation:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, Africa
Phone: +33 1 39 30 41 72
Email: mailto:eu_techsupp@lantronix.com
or mailto:eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number
Software version (on the first screen shown when you Telnet to port 23)
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem)