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EDS User Guide 152
Appendix A - Technical Support
If you are unable to resolve an issue using the information in this documentation, please contact
Technical Support:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, Africa
Phone: +33 13 930 4172
Email: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support
.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number
Firmware version (on the first screen shown when you Telnet to the device and type show)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem)
Additionally, it may be useful to export and submit the XML Configuration and XML Status files