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Troubleshooting
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, contact us as follows:
Technical Support US
C
heck our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support.
Technical Support Europe, Middle East, Africa
Phone: +49 (0) 89 31787 817
Email:
mailto:eu_techsupp@lantronix.com or mailto:eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Software version
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem)
UBox User Guide 57