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11: Troubleshooting and Contact Information
UDS2100 User Guide 70
Problem/Message Reason Solution
The device server appears to be
set up correctly, but you are not
communicating with your device
attached to the device server
across the network.
If you are sure that the
serial port setting is
correct, then you may not
be connecting to the
correct socket of the
device server.
Another possibility is that
the device server is not set
up correctly to make a
good socket connection to
the network.
Use the Connect Mode option
C0 for making a connection to
the UDS from the network. Use
Connect Mode option C1 or C5
for a connection to the network
from the UDS.
When connecting to the Web
Manager within the device
server, the "No Connection With
The Device Server" message
displays.
Your computer is not able
to connect to port 30718
(77FEh) on the device
server.
Make sure that port 30718
(77FEh) is not blocked with any
router that you are using on the
network. Also, make sure that
port 77FEh is not disabled
within the Security settings of
the device server.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)