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Making sure device drivers are current . . . . . 222
Getting the latest drivers from the Web site. . 222
Getting the latest drivers using System
Update . . . . . . . . . . . . . . . . 222
Taking care of your computer . . . . . . . . . 222
Cleaning the cover of your computer . . . . 225
Chapter 10. Troubleshooting
computer problems . . . . . . . . . 227
Diagnosing problems . . . . . . . . . . . . 227
Troubleshooting . . . . . . . . . . . . . . 228
Computer stops responding . . . . . . . 228
Spills on the keyboard . . . . . . . . . . 229
Error messages . . . . . . . . . . . . 229
Errors without messages . . . . . . . . . 231
Beep errors . . . . . . . . . . . . . . 232
Memory problems . . . . . . . . . . . 233
Modem and networking . . . . . . . . . 233
Keyboard and other pointing devices . . . . 240
Display and multimedia devices . . . . . . 241
Fingerprint reader problems. . . . . . . . 251
Battery and power . . . . . . . . . . . 251
Drives and other storage devices . . . . . 255
Software problems . . . . . . . . . . . 257
Ports and connectors . . . . . . . . . . 257
Chapter 11. Getting support . . . . 259
Before you contact Lenovo . . . . . . . . . . 259
Register your computer . . . . . . . . . 259
Download system updates . . . . . . . . 259
Record information . . . . . . . . . . . 259
Getting help and service . . . . . . . . . . . 260
Using diagnostic programs . . . . . . . . 260
Lenovo Support Web site. . . . . . . . . 260
Calling Lenovo . . . . . . . . . . . . . 260
Purchasing additional services . . . . . . . . 261
Appendix A. Regulatory
information . . . . . . . . . . . . . 263
Wireless related information . . . . . . . . . 263
Location of the UltraConnect wireless
antennas . . . . . . . . . . . . . . . 264
Locating wireless regulatory notices . . . . 265
Export classication notice . . . . . . . . . . 265
Electronic emission notices. . . . . . . . . . 265
Federal Communications Commission
Declaration of Conformity . . . . . . . . 266
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . . 266
European Union - Compliance to the
Electromagnetic Compatibility Directive . . . 266
German Class B compliance statement . . . 267
Korea Class B compliance statement . . . . 267
Japan VCCI Class B compliance statement. . 267
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . . 267
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . . 268
Appendix B. WEEE and recycling
statements . . . . . . . . . . . . . 269
Important WEEE Information . . . . . . . . . 269
Battery recycling information for Japan . . . . . 269
Battery recycling information for Brazil . . . . . 270
Battery recycling information for Taiwan. . . . . 270
Battery recycling information for European
Union . . . . . . . . . . . . . . . . . . 271
Battery recycling information for United States and
Canada . . . . . . . . . . . . . . . . . 271
Appendix C. Notices. . . . . . . . . 273
Trademarks . . . . . . . . . . . . . . . . 274
Appendix D. Restriction of Hazardous
Substances Directive (RoHS) . . . . 275
China RoHS. . . . . . . . . . . . . . . . 275
Turkish RoHS . . . . . . . . . . . . . . . 275
Ukraine RoHS . . . . . . . . . . . . . . . 275
India RoHS . . . . . . . . . . . . . . . . 276
© Copyright Lenovo 2012
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