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Step 3: Placing the Call to IBM
Technical support is available during the warranty period to answer
any questions about your new IBM option. Response time will vary
depending on the number and nature of calls received. Marketing,
installation, and configuration support will be withdrawn from the PC
Company HelpCenter 90 days after the option has been withdrawn
from marketing.
If you call 90 days or more after the date of withdrawal or after your
warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided, contact your IBM reseller or IBM
marketing representative.
Additional Technical Support Resources
Online technical support is available during the life of your product.
Online assistance can be obtained through the IBM PC Company
Automated Fax System, the PC Company Web page, and the PC
Company Electronic Bulletin Board System.
Online Technical Support
IBM PC Company Web Page www.us.pc.ibm.com
IBM PC Company BBS 1-919-517-0001
IBM PC Company Automated Fax
System
1-800-426-3395
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
U.S.A. / Puerto Rico 1-800-772-2227
Part 3: Appendixes 3-15