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CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Wireless troubleshooting
• “Wireless troubleshooting checklist” on page 99
• “Resetting the wireless settings to factory defaults” on page 100
• “Cannot print over wireless network” on page 100
• “The Continue button is unavailable” on page 104
• “Cannot print and there is a firewall on the computer” on page 105
• “Wi-Fi indicator light is not lit” on page 105
• “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 106
• “Wi-Fi indicator light is still orange” on page 107
• “Wi-Fi indicator light is blinking orange during installation” on page 108
• “Wireless print server not installed” on page 112
• ““Communication not available” message displays when printing wirelessly” on page 112
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 114
• “Resolving intermittent wireless communications issues” on page 115
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
Troubleshooting
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