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3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 12 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges
again.
2 Load plain paper.
3 From the printer control panel, press .
4 Press the arrow buttons to scroll to Maintenance, and then press .
5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6 Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
Troubleshooting
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