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CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Solid color or black pages appear on prints
MAKE SURE THE PRINT CARTRIDGES ARE INSTALLED CORRECTLY, ARE NOT DEFECTIVE AND NOT LOW ON TONER
• Remove the print cartridges.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
• Reinsert the print cartridges.
Note: If the quality does not improve, replace the print cartridges.
• If the problem continues, the printer may need to be serviced. For more information, contact customer support.
Black or white streaks appear on transparencies or paper
Try one or more of the following:
ENSURE THAT THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, choose a different fill pattern from your software program.
CHECK THE PAPER TYPE
• Use only the recommended transparencies.
• Ensure that the Paper Type setting matches what is loaded in the tray or feeder.
• Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or
feeder.
Troubleshooting 207