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Troubleshooting
Login issues
“Unsupported USB Device” error message
M
AKE SURE A SUPPORTED SMART CARD READER IS ATTACHED
Only the OmniKey reader that came with the printer is supported. Remove the unsupported reader and attach the
OmniKey reader.
The printer home screen fails to return to a locked state when not in use
Try one or more of the following:
MAKE SURE THE AUTHENTICATION TOKEN IS INSTALLED AND RUNNING
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2 Verify that the authentication token appears in the list of installed solutions and that it is in a “Running” state.
• If the authentication token is installed but is not running, then select the check box next to the application
name, and then click Start.
• If the authentication token does not appear in the list of installed solutions, then contact the Lexmark Solutions
Help Desk for assistance.
MAKE SURE PKI AUTHENTICATION IS INSTALLED AND RUNNING
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2 Verify that the PKI Authentication solution appears in the list of installed solutions and that it is in a “Running”
state.
• If PKI Authentication is installed but is not running, then select the check box next to the application name,
and then click Start.
• If PKI Authentication does not appear in the list of installed solutions, then contact the Lexmark Solutions
Help Desk for assistance.
Login screen does not appear when a Smart Card is inserted
M
AKE SURE THE SMART CARD IS RECOGNIZED BY THE READER
Contact the Lexmark Solutions Help Desk for assistance.
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