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Creating security templates using the EWS......................................................................................................32
Controlling access to device functions....................................................................................................33
Configuring PKI Held Jobs .................................................................................................................................33
Controlling access to device functions using the EWS......................................................................................34
Troubleshooting.........................................................................................37
Login issues.............................................................................................................................................37
“Unsupported USB Device” error message ......................................................................................................37
The printer home screen fails to return to a locked state when not in use .....................................................37
Login screen does not appear when a Smart Card is inserted..........................................................................37
“The KDC and MFP clocks are different beyond an acceptable range; check the MFP's date and
time” error message.....................................................................................................................................38
“Kerberos configuration file has not been uploaded” error message..............................................................38
Users are unable to authenticate .....................................................................................................................38
“The Domain Controller Issuing Certificate has not been installed” error message ........................................39
“The KDC did not respond within the required time” error message ..............................................................39
“User's Realm was not found in the Kerberos Configuration file” error message............................................39
“Realm on the card was not found in the Kerberos Configuration File” error message ..................................40
“Client [NAME] unknown” error message........................................................................................................40
Login does not respond at “Getting User Info” ................................................................................................40
User is logged out almost immediately after logging in ...................................................................................40
LDAP issues..............................................................................................................................................41
LDAP lookups take a long time and then fail ....................................................................................................41
LDAP lookups fail almost immediately .............................................................................................................41
Held Jobs/Print Release Lite issues.........................................................................................................42
“You are not authorized to use this feature” Held Jobs error message ...........................................................42
“Unable to determine Windows User ID” error message.................................................................................42
“There are no jobs available for [USER]” error message ..................................................................................42
Jobs are printing out immediately....................................................................................................................43
Appendix A: Using the touch screen...........................................................44
Appendix B: Acronyms...............................................................................46
Appendix C: Description of access controls.................................................47
Appendix D: Using Common Access Cards..................................................50
Notices.......................................................................................................51
Index..........................................................................................................54
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