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Toner covers the background of
the page.
Make sure the affected toner cartridge is completely installed.
The page has 100% coverage of
one color.
Replace the photodevelopers. If the page is black, you can replace just the
black photodeveloper. If the page is another color, replace all three of the
color photodevelopers. See Replacing a photodeveloper.
Light lines or streaks appear on
the printed page.
Clean the LEDs. See Cleaning the LEDs.
Remove the toner cartridge that matches the color of the lines or streaks and
gently shake it back and forth to distribute the toner evenly. Reinsert the
toner cartridge and try printing the job again.
Replace the photodevelopers. If the problem only occurs when printing black,
you can replace just the black photodeveloper. If the problem occurs when
printing one of the colors, replace all three of the color photodevelopers. See
Replacing a photodeveloper.
Replace the toner cartridge that matches the color of the lines or streaks on
the page. See Replacing a toner cartridge.
The page is blank or one of the
colors is missing.
Replace the toner cartridge that matches the missing color on the page. See
Replacing a toner cartridge.
Toner smears or rubs off the
page.
Make sure you’re using recommended paper or other media. Refer to the
Card Stock & Label Guide for more information.
Make sure you have selected the correct Paper Type setting for the media
you’re using.
You may need to replace the fuser. See Replacing the fuser.
Problem Action