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CHECK YOUR NETWORK CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
CHECK YOUR PROXY CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS
MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes e-mail to bounce back to your inbox.
Cannot attach files
S
ELECT A SUPPORTED FILE TYPE (JPEG OR PDF)
M
AKE SURE THE FILE SIZE IS NOT TOO LARGE
Memory card troubleshooting
• “Memory card troubleshooting checklist” on page 113
• “Nothing happens when a memory card is inserted” on page 113
• “Cannot print documents from a memory card or flash drive” on page 114
• “Photos do not transfer from a memory card across a wireless network” on page 114
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
• Make sure that the memory card you are using can be used in the printer.
• Make sure the memory card is not damaged.
• Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
Troubleshooting
113