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Wireless troubleshooting
• “Wireless troubleshooting checklist” on page 115
• “Resetting the wireless settings to factory defaults” on page 116
• “Cannot print over wireless network” on page 116
• “The Continue button is unavailable” on page 119
• “Cannot print and there is a firewall on the computer” on page 121
• “Wi-Fi indicator light is not lit” on page 121
• “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 121
• “Wi-Fi indicator light is still orange” on page 122
• “Wi-Fi indicator light is blinking orange during installation” on page 124
• “Wireless print server not installed” on page 128
• ““Communication not available” message displays when printing wirelessly” on page 128
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 130
• “Resolving intermittent wireless communications issues” on page 130
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
• Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
• Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
• The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
• The Wi-Fi indicator light is lit and is solid green.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The computer and printer are both connected to the same wireless network.
• The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
Troubleshooting
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