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105
Cannot
receive fax
Is the paper loaded correctly? See “Load plain paper into the
paper support” on page 24 or
“Load an original document into
the ADF” on page 28.
Are the sticker and tape
removed from the print
cartridges?
Remove the sticker, transparent
tape, and foam from the bottom
of the print cartridges. For an
illustration, see page 77.
Is a print cartridge low or out of
ink?
Replace the print cartridge with
a new cartridge.
Is Distinctive Ring set correctly? See “Distinctive ring patterns” on
page 65.
Is there a paper jam? See “Paper jams” on page 91.
Is Call Waiting set correctly? Since Call Waiting can disrupt
fax transmissions, disable this
feature before sending or
receiving a fax. Call your
telephone company to obtain the
keypad sequence for temporarily
disabling Call Waiting.
Received
fax is blank
Is the original fax loaded upside
down?
Make sure the original fax is
loaded correctly.
Is the receiving fax machine out
of ink?
Replace the print cartridge with
a new cartridge.
Are both the black and color
cartridges installed?
Install both print cartridges. The
AIO only works if you have both
cartridges installed. For help
installing the cartridges, see
page 76.
Are the date and time set
correctly?
See “EDIT TIME/DATE” on
page 69.
Received
fax has
poor print
quality
Does the original document
have poor quality?
Make sure the quality of the
original document is satisfactory.
Is the ink low on the receiving
fax machine?
Replace the print cartridge with
a new cartridge.
Symptom: Problem: Solution: