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Troubleshooting
Setup troubleshooting
If you experience problems while setting up your All-In-One, make sure:
• You unlock the scanner bed by pushing the scanner lock down. For
help locating the scanner lock, see the picture of the All-In-One on
page 11.
• You only have one Lexmark X6100 Series attached to your
computer.
• Your operating system is compatible with your All-In-One. The
Lexmark X6100 Series supports these operating systems:
General troubleshooting
When your All-In-One has a problem, before contacting Lexmark Customer
Support, check the following items.
If your All-In-One is not attached to a computer, make sure:
• The power supply is firmly plugged into your All-In-One and an
electrical outlet.
• You installed the print cartridges correctly. The black cartridge is
inserted in the left carrier and the color cartridge in the right carrier.
For help, see page 76.
• You removed the sticker and tape from the bottom of both print
cartridges. For help, see page 76.
• The paper is loaded correctly. For help, see page 24.
Windows 98 Windows 2000
Windows Me Windows XP