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Troubleshooting
8 - 3 Troubleshooting
*CAUTION*
TONER NEAR EMPTY
• The fax is almost out of Toner. • Replace the Toner Cartridge with a new
one. If you leave it without replacing,
printed image might be light.
*CAUTION*
TONER EMPTY
• The fax unit has run out of toner. • Change the Toner Cartridge.
*COMM. ERROR*
• An error has occurred and communication
was unsuccessful.
• At transmission:
Press the STOP Key, then try another
transmission sequence.
• At reception:
Press the STOP Key then ask the other
party to try another transmission.
*NOT REGISTERED*
• There is no destination information
programmed in the One-Touch Key or
Speed Dial number you have just pressed.
• Select the One-Touch Key or Speed Dial
number which contains the information of
the destination you are trying to send.
*REDAIL ALL FAILED*
• The document has not been transmitted to
the other party even through repeated auto
re-dial attempts.
• Press the STOP Key, check the fax
number, then try another transmission
sequence.
*ID WAS USED*
• The ID entered has been previously
assigned.
• Enter a new ID.
*WRONG MAILBOX ID*
• The Mailbox ID specified by the other
party does not match the Mailbox ID
programmed in your fax.
• Advise the other party of the correct
Mailbox ID and ask them to retry the
transmission or ask the party to cancel
Mailbox TX and retry transmission.
*WRONG PAGE COUNT*
• The number of pages of the document
transmitted does not equal the number of
pages set with page count TX.
• Check the number of pages again and retry
the transmission.
*CHECK LINE*
• After several attempts, transmission is
unsuccessful.
• Check to make sure telephone line is
properly connected to the fax machine and
the wall jack.
*NO INITIATE FUN*
• Remote machine not compatible with your
machine.
• Check the other party fax machine.
*RX SIDE/MEM.FULL*
• Remote side memory not enough to save
entire document for transfer to other party.
• Remote machine not compatible with your
machine.
• Try again when remote side fax memory is
available.
• Check the other party’s fax machine.
FILE IS FULL
FILE FULL / TX CANCEL
FILE FULL / RX CANCEL
• Memory is not available. • Wait until memory is available.
REMAILING DATA
PUSH COPY KEY
• There is data from PC (using PCL-4
emulation) in fax memory.
• Press the COPY Key to print out the
remaining data in the memory.
Message Cause/Symptom Action