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Troubleshooting
4-12 Issue 1 June 1998
Reporting a Faulty
Switch Module
In a hunt group operation with multiple Switch Modules being used
by different remote users, it may be beneficial to flag a particular
Switch Module that has operational problems; audio quality issues
(cut outs or breakup), connection problems or poor analog line
(high 135A stat count, Frame Check sum errors). If a user is
experiencing such problems, they may contact the system
administrator who can instruct the user to “Flag” the bad switch
module.
When the Remote user is online (connected) with a faulty Switch
Module, they should press the HOLD key four times to access the
Disconnect menu. When the telephone screen displays the
Disconnect menu, the user should press the “*” key. This operation
will clear the Disconnect menu, and will replace it with “Switch Unit
Flagged.” This message will remain on the LCD display for 1.5
seconds, and once it is cleared, the Remote Module will reconnect
the user for normal operation.
If a Switch Module has been flagged by a remote user, the LED
blink on the Switch Module changes to “RGRG.” This LED blink
has precedence if online or offline.
To clear the Flagged state of a particular Switch module, you must
reset the diagnostic statistics while online with a Remote Module,
or power cycle the Switch Module.
NOTE:
The problems may also be associated with an unique Remote
Module. If only one user’s Remote Module is experiencing
problems, it may be the remote setup, the analog line, or the
Remote Module that has operational problems.