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6 Troubleshooting
Follow the instructions below when a problem has occurred. For a software prob-
lem, refer to the software’s instruction manual. If the problem persists, contact
your technical support office.
Starting Up
Display
Touchscreen
Cannot start up.
The power indica-
tor or battery indica-
tor is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then con-
nect them again.
Cannot turn on the
wireless display.
Leave it in an environment of 5 °C {41 °F} or higher
temperature for about an hour, then turn on the power
once more.
You have forgotten
the password.
Supervisor Password or User Password: Contact your
technical support office.
The date and time
are incorrect.
Make the correct settings. Double-tap on the
desktop, and double-tap [Date/Time].
Other startup prob-
lems.
Remove all peripheral devices.
No display. The display is turned off by the power-saving function.
To resume, touch the LCD.
The wireless display powers off by the power-saving
function. To power on, press the power button.
The screen is dark. Adjust the brightness. As you increase the brightness,
battery consumption increases.
The cursor does not
work.
When using the external mouse, connect it correctly.
Cannot point the
correct position
using the included
stylus.
Perform the touchscreen calibration .
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