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Troubleshooting
Before sending the unit for repair, check the following chart.
Symptom Probable Cause Corrective Action
Unit does not
power up
Is the power cord disconnected? Insert the power cord (plug) properly
Is the lamp cover properly shut? Remove the plug when the STAND
BY indicator is on. Close the lamp
cover properly and insert the plug
again.
Has the lamp life expired (has the
lamp usage time reached 2000
hours)?
Remove the plug when the STAND
BY indicator is on. Install a new
lamp uni t. Upon doing so, insert the
plug. Reset the lamp time after
installing a new lamp unit.
Projected
image is dim
Is the lamp near exhaustion? Check the lamp usage time on the
menu. Prepare a new lamp (lamp
unit) or replace as soon as possible
when the lamp is near exhaustion.
Is “Power Save” on the setting menu
set to “On”?
Set the “Power Save” setting to
“Off”.
Unit works
when the
power is
turned on but
stops
abruptly after
a few
minutes
Are the air suction openings (air
inlets) and exhaust vents blocked?
Remove the plug when the STAND
BY indicator is on. Remove any
blocking object. Upon doing so, insert
the plug.
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Video image
does not
display
Are devices properly connected? Connect devices correctly.
Is the lens cap removed? Remove the lens cap.
Are correct signals (1080/50p or
1080/60p) being output from the
connected devices?
Set connected devices correctly.
Is the vid eo image temporarily turned
off when the HIDE button is being
pressed?
Press the HIDE button to display the
video image again.
Video image
is blurred
Is the focus correctly adjusted? Adjust accordingly using the focus
button.
Is the unit placed too near or too far
away from the screen?
Set the unit at a correct distance from
the screen.
Video images
are missing
Has setting been performed for
screen mask?
Set the “Mask” setting of the Setup
menu to “Off”.
Has setting been performed for
picture shift?
Alter the “Picture Shift” value in the
“Setup” menu to ensure that images
are not missing.
Remote
control unit
does not
work
Are batteries installed correctly? Match the polarities (+ or – )
correctly when inserting the batteries.
Are batteries exhausted? Replace with new batteries.
Is there an obstruction
between the remote control unit an d
remote sensor?
Remove any obstruction.
Is the remote control held too far
away from the sensor?
Hold the remote control closer to the
sensor when using.
• This projector employs a microcomputer. Excessive external electrical and RF noise may cause it to lock up.
If this happens, turn the unit off, disconnect the power, wait at least ten seconds and then re-power the
unit. Check the projector’s operation again and if problems persist, contact your dealer.