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Installation and User Manual
Warranty, Registration, & Customer Support 6 — 386-173010-00 A00
MGE Customer Care Center – Three Phase Products
Technical Support and Product Services
Technical questions? If you encounter a problem while following the instructions in this manual, or have
questions about the operation, repair, or servicing of your equipment, please direct calls to MGE UPS SYSTEMS,
INC. Customer Care Center or visit our web site www.mgeups.com for complete service information.
To insure that your questions are correctly answered, please obtain the serial number of the unit and include them
in any discussions or correspondence.
Serial number: _____________________________________________________________________
Who To Contact
Customer Care Center: 1-800-438-7373 (Hours: 24/7)
Customer FAQ
or International calls: 1-714-557-1636
Commitment: MGE UPS SYSTEMS, INC. is committed to providing easy to access factory trained experts that
will provide responses to any questions that you might have.
Scheduling Field Service Engineer Support
Scheduling of the MGE Field Service Engineers typically should be done 7 to 10 days before they are required
on-site. If the startup of the product is critical to maintaining your schedule, please call the MGE toll free telephone
number at 1-800-438-7373 for assistance.
Return Policy for Repair of Three Phase Products (RGA)
Should you require factory service for your equipment, contact MGE Customer Care Center and obtain a Return
Goods Authorization (RGA) prior to shipping your unit. Never ship equipment to MGE without first obtaining an
RGA number.
Date: ______________________________________________________
RGA Number: ______________________________________________________
Contact Name: ______________________________________________________
Rev B00 8/2005
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