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C. Trouble Shooting
Q: I cannot access the camera from a web browser.
A1: One possible cause might be the IP Address for the camera is already being
used by another device. To correct this problem, you need to first disconnect
the camera from the network. Then run the PING utility (follow the
instructions in Appendix B - PING Your IP Address).
A2: Another possible reason is the IP Address is located on a different subnet. To
fix the problem, run the PING utility (follow the instructions in Appendix B -
PING Your IP Address). If the utility returns “no response” or similar, the
finding is probably correct, then you should proceed as follows:
In Windows 95/98/2000 and Windows NT, to double check if the IP Address
of the camera is within the same subnet as your workstation, proceed as
follows:
Click Start → Setting → Control Panel → Network. Then, select TCP/IP from
the Network dialog box, and click “Specify an IP address” from the TCP/IP
Properties dialog box. If the camera is situated on a subnet different than
your workstation, you will not be able to set the IP address from this
workstation. To verify, make sure the first 3 sections of the IP address of the
camera corresponds to the first 3 sections of the workstation. Therefore the
IP address of the camera must be set from a workstation on the same subnet.
A3: Another possibility might be problem with the network cable. Try replacing
your network cable. Test the network interface of the product by connecting a
local computer to the unit, utilizing a standard Crossover (hub to hub) Cable.
If the problem is not solved, the camera might be faulty.
Q: Why does the Power LED not light up constantly?
A: The power supply used might be at fault. Confirm that you are using the
provided power supply DC 5V for the camera and verify that the power supply
is well connected.
Q: Why does the Link LED not light up properly?
A1: There might be a problem with the network cable. To confirm that the cables
are working, PING the address of a known device on the network. If the
cabling is OK and your network is reachable, you should receive a reply
similar to the following (…bytes = 32 time = 2 ms).
A2: The network device utilized by the camera is not functioning properly such as
hubs or switches. Confirm the power for the devices are well connected and
functioning.