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MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer to make sure they are secure. For more information, see the setup
documentation that came with the printer.
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Select Print as image.
4 Click OK.
Job takes longer than expected to print
The job is too complex.
Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Job prints from the wrong tray or on the wrong paper
These are possible solutions. Try one or more of the following:
CHECK THE PAPER SIZE AND PAPER TYPE SETTINGS
From the Paper menu, make sure the Paper Size and Paper Type settings match the paper loaded in the trays. To
access the Paper menu, do one of the following:
• If the printer is on a network, access the Embedded Web Server by typing the IP address of the printer in the
address bar of a Web browser. From the Settings tab, click Paper Menu
• If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.
Troubleshooting
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