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Problems and Solutions––––––––––––––––––––––––––––––––––––––
Some common printer problems and their solutions are listed
below.
Problem Solution
Battery won’t charge. Make sure the battery is connected
correctly.
Make sure the charger is plugged into
a live outlet.
Always charge the battery when the
LED indicator is off or slowly blinks
green.
Label is jammed. Remove jammed supplies.
Clean the printhead.
Labels do not peel. Make sure the backing paper is tight.
Make sure the support frame is
locked into place.
LED indicator is off. Make sure the printer is on.
Turn the printer off and change to a
fully charged battery.
Make sure the printer is not in sleep
mode. Press [On/Off].
Printer doesn’t respond to
host.
Make sure the communications cable
is attached and locked into place.
Make sure the communications
parameters at the printer match the
host.
Printer locks up with a solid
green LED indicator and will
not respond to key presses.
Put a new, fully-charged battery on
the printer.
Chapter 6. Troubleshooting
6-3