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Printer Error/Status Codes 9820/9830/9835 Service Manual
July 1998 TC9830SM Rev. B 7/98 Confidential 49
752
Printer sensed a mark in wrong place.
753
Printer sensed a mark that is too long.
754
The printer is either out of ribbon or ribbon is jammed.
755
Printhead is open. Close printhead before continuing.
756
The printer is out of supplies. Load supplies.
757 Load supplies. The calibrated supply length differs by + or - .25 inches from format. Press Feed.
NOTE: For errors 751-753, check supply tracking, supply marks, black mark sensor position, supply roll for
binding. Then press Clear. If error continues to appear, change supply.
Code Description
758
Either on-demand sensor is broken, supply is not seen, or continuous unit set to on-demand mode.
Adjust sensor so it is over a white area on supply, or set unit to continuous mode. This error may
occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this
error.
759
Knife is not moving.
760
Knife jam.
761
Stacker is full or jammed. Empty stacker before continuing. The printer does not recalibrate after this
error.
762
Low battery. Recharge battery.
763 Waiting to dispense label. Press Feed.
764
Verifier failure. Check verifier by referring to your verifier's manual. The printer does not recalibrate
after this error.
765
Printhead failure. You need a new printhead.
768
Printhead is not present. Make sure the printhead is connected and closed.
770
Print motor not ready. Call Technical Support
771
Format specified by application not found. Reload application and format. If problem continues call
Technical Support.
790 Printer busy. Press Clear. Resend packets. If problem continues call Technical Support.
791
Printer has an error pending. Turn printer off. Wait 15 second and turn printer on. Resend packets.
If problem continues call Technical Support.
792
Check daughter board switches or configuration. Reset sensor kit or values.
793
Printer job queue is full. Turn printer off. Wait 15 seconds and turn printer on. Resend packets. If
problem continues call Technical Support.