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4-1
v1.0, December 2007
Chapter 4
Troubleshooting
This chapter provides information about troubleshooting your RangeMax Next WN111 Wireless
USB 2.0 Adapter. For information about connecting to wireless networks and the Internet, see
“Basic Setup” in Chapter 1.
Troubleshooting Tips
Use the following information to solve common problems you might encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.
Table 4-1. Troubleshooting Tips
Problem Action
The LED is not lit The WN111 is not connected to the USB port properly or the
WN111 software is not loaded.
• Remove and reinsert the WN111.
• Check the Windows device manager to see if the WN111 is
recognized and enabled. Reload the WN111 software, if
necessary.
• Try to install the WN111 in a different USB slot on your
system if one is available.
The LED blinks but the WN111 is not
connected to an access point.
The WN111 is trying to connect to an access point, but cannot
connect.
• The access point might not be powered on.
• Or, the access point and the WN111 are not configured with
the same wireless parameters. Check the SSID and WEP
settings.
I cannot connect to an access point.
The access point is available and there is
good signal strength.
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WN111 will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.