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6-2 Network Interface
6.2 Troubles in TCP/IP environment
Symptom Possible Cause Remedy
Port cannot be added
in Windows NT 4.0,
Windows 2000, or
Windows XP
Have you logged on
as a user belonging
to an Administrator
group or as Adminis-
trator?
If you are not authorized Administrator, you
cannot add any port.
Log on with user account authorized for
Administrator group or as Administrator
and repeat the steps.
[LPR Port] is not
shown in list for
“Available printer
port” in Windows NT
4.0
Has Microsoft TCP/
IP Print service been
built in Windows NT
4.0?
Install the “Microsoft TCP/IP Printing
service”.
In case of sending
large capacity of print
job in Windows XP
or Windows 2000, a
message “Failed to
print this document.”
sometimes appears.
Standard TCP/IP
Port protocol has
been set for “Raw”.
Take the following steps to deal with it.
1. Open printer properties dialog.
2. Click [Port] tab.
3. Click [Configure Port] to show “Configure
Standard TCP/IP Port Monitor” dialog.
4. Select “LPR” in “Protocol”.
5. Check the box for “LPR Byte Counting
Enabled” in “LPR Settings”.
6.3 Troubles in Internet fax communication
Symptom Possible Cause Remedy
Cannot received Received data is in
a format that is not
supported.
Ask the originator to resend with a sup-
ported file attached format, TIFF-F or
TIFF-S.
Cannot connect to the
POP server
POP server IP Address
/Domain name is
not correctly or POP
server is down.
Check the POP server IP Address/Domain name.
E-mail environment parameter No.05,
page
5-6.
Contact the network administrator.
POP user name
or password is not
correct.
Check the POP user name and password.
E-mail environment parameter No.06
and No.07, on page 5-6.
Contact the network administrator.
Received an error
response from DNS
server
DNS server IP
Address is not cor-
rectly.
Check the DNS server IP Address.
Page 5-3.
Contact the network administrator.
Returns an error
report from the remote
Internet FAX.
The document was
sent to the Internet
FAX in an incompat-
ible file format.
Change the E-mail environment parameter
No.09 “File format” to “TIFF” or “TIFF-S”.
Page 5-7.
Cannot authenticate
when connecting the
SMTP server.
Setting of SMTP
server is not cor-
rectly.
Check the SMTP authentication, User name
and password.
E-mail environment parameter No.04,
page 5-6.
Contact the network administrator.