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Upgrade Guide
Appendix A
Troubleshooting
There are a number of possible conditions that may occur during the upgrade process. This chapter
provides information about those conditions, the log files generated during the upgrade, and
common issues that impact system functionality.
This chapter contains information about:
• “Dealing with condition messages” on page 39
• “Dealing with log files” on page 39
• “Upgrading to BCM 4.0 after a failed pre-check or upgrade” on page 40
• “Common troubleshooting issues” on page 42
If you are not certain about how to deal with specific conditions, contact technical support for
assistance.
Refer to “How to get Help” on page 3 if you are instructed to contact technical support.
Dealing with condition messages
During the upgrade process, you might encounter several types of conditions:
• Automatically corrected conditions: These conditions are automatically corrected by the
Upgrade Wizard during the upgrade process. The user is not aware of these conditions.
• Minor condition messages: These condition messages are displayed on the screen. Follow the
directions in the message to resolve the issue, then perform the upgrade again. If you are not
sure how to resolve the condition, record the message and contact technical support.
• Complex condition messages: These condition messages are displayed on the screen, but no
solution is provided in the text, or the solution might be very complex. These conditions
require advanced troubleshooting by experienced professionals. Record the message and
contact technical support for troubleshooting assistance.
Dealing with log files
After the upgrade is complete, specific issues and conditions are captured in log files that can
assist in troubleshooting specific problems:
Note: Be careful that you do not modify the log files. You only need to retrieve
the log files.