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C9300/C9500 Software Utilities • 473
Troubleshooting
Q. The printer I selected is not shown in the “Printer - Add a
printer” menu.
A. If it is offline, the printer will not be shown. Check to see that the
printer is not offline. There are times the printer is not shown
during printing. Wait for a while and try again. If it is still not shown,
specify that printer's IP address.
Q. The content of Log Pane (right side of screen) is not updated.
A. Run the “Log - Update to the latest status” menu.
Q. The following message was displayed: “Cannot connect to
the printer. Wait for a while and try again.”
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Wait for a while and try again.
Q. The following message was displayed in the “Printer - Delete
a Printer” menu. “Cannot delete while log is being acquired.”
A. Run the “Printer - Start/End Log” menu first to cancel the process
by which print logs are acquired from the printer at the set interval
time, and then run the “Printer - Delete a Printer” menu.
600dpi(*1) Number of sides printed in 600dpi
1200x600dpi(*1) Number of sheets printed in
1200x600dpi
1200dpi(*1) Number of sheets printed in 1200dpi
NOTE
*1.This item is not displayed by default. To display it, run the
“Log-Display Details” menu or select the item that is
displayed on the “Log-Display/Export Item Settings”
menu and run “Log-Display logs.”