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C-147 Troubleshooting
ES3640e MFP EFI Printing Guide - 147
The ES3640e MFP
does not respond to a
Print command.
• Make sure the ES3640e MFP was not disconnected.
If the administrator or operator has suspended printing on the
Printer Control Panel or Command WorkStation/Command
WorkStation LE to interrupt printing, your print job will not resume
until someone resumes printing from the Control Panel or clicks
the function key on Command WorkStation/Command
WorkStation LE.
• Make sure the ES3640e MFP is selected as the current
printer.
Before printing, you must select the ES3640e MFP as the current
printer from your Windows computer, Mac OS computer, or UNIX
workstation.
• Make sure the printer is switched on.
Someone may have turned the ES3640e MFP off.
• If you are printing over an IPX (Novell) network, verify
through the PCONSOLE utility that the job was sent to the
Novell queue and that the queue is being used by the
ES3640e MFP.
• Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery Spooler to check job status.
In Fiery Spooler, a job containing a PostScript error appears
in red.
To obtain information on the PostScript error, make sure the Print
to PS Error option is set to Yes in Fiery Setup. For more
information, see Chapter 4 of the Configuration Guide.
You cannot print with
QuarkXPress 3.32
using the PSPrinter
8.7.2 driver on a
Mac OS computer.
• Remove the file called Balloon Help from your QuarkXPress
application folder and restart QuarkXPress.
If this happens Try this