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C-148 Troubleshooting
ES3640e MFP EFI Printing Guide - 148
Problems with print quality
For information about printing with specific applications and
optimizing color output, see the Color Guide.
If this happens Try this
Print settings for your
job output do not
match the settings you
gave.
• Make sure you did not override the settings for the job in
another place.
For information about options and overrides, see Appendix A.
You get poor printing
results.
• Check if your application requires one of the
ES3640e MFP’s printer description files.
Your application may require the ES3640e MFP PPD. If you print
from Adobe PageMaker, make sure the ES3640e MFP PPD is
installed correctly. For information about installing this file, see the
User Software Installation Guide.
• Make sure the system has been calibrated.
For instructions, see Chapter 2 of the Color Guide.
The registration or
color of an image are
not what you
expected.
• Ask the operator to print a Test Page with the printer.
The problem may be with the ES3640e MFP. If your Test Page
shows that the ES3640e MFP is working properly, correct the
problem within your application. If the Test Page is wrong, your
ES3640e MFP may need to be adjusted.
Your printed file
appears
too dark.
• Adjust the Brightness option.
You can use the Brightness option when printing from an
application or from Fiery Downloader to lighten your image
whenever you print a PostScript or Encapsulated PostScript (EPS)
file.
Color file prints in
black and white.
• In the Color Matching dialog box, make sure that
Color/Grayscale, or ColorSync Color Matching or PostScript
Color Matching is selected (not Black and White).
• Make sure the Color Mode print option is set to an option
other than Grayscale.