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TROUBLESHOOTING
If you experience difficulty using the machine, check the following troubleshooting guide before calling for service.
Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting
guide, turn off the power switch, unplug the machine, and contact your authorised service representative. The
following problems are related to the general operation of the machine and copying.
For problems related the to printer, fax, and network scanner functions, see the corresponding operation manuals.
Problems related to machine operation
Problem Cause and solution Page
The machine does not operate.
Power switch OFF.
→ Turn the power switch ON.
13
The machine is warming up.
→ The machine requires about 23 seconds to warm up after the
power switch is turned on. While the machine is warming up,
copy settings can be selected but copying is not possible. Wait
until "READY TO COPY." appears.
13
Out of paper.
→ Load paper.
17
Out of toner.
→ Replace the toner cartridge.
72
Misfeed occurs.
→ Remove the misfed paper.
64
The power is on but copying is not
possible.
The machine is in auto power shut-off mode.
→ If only the [START] key ( ) blinks, auto power shut-off mode
has activated. Press the [START] key ( ) to return the machine
to normal operation.
14
Copy mode is not selected.
→ Press the [COPY] key to select copy mode.
10
Two-sided copying is not possible.
Automatic two-sided copying was attempted on paper
that is not suitable for automatic two-sided copying.
→ Two-sided copying is not possible on special paper. Use paper
that is suitable for automatic two-sided copying.
27
Two-sided copying is prohibited in the key operator
programs.
→ Change the setting in the key operator programs to permit
two-sided copying.
Key
operator’s
guide
Wrong paper size is displayed for
paper in the bypass tray.
The bypass tray extension is not pulled out.
→ To detect the paper size correctly, the bypass tray extension
must be pulled out when the paper is loaded.
18
A copy job stops before it is
finished.
Too many pages have accumulated in the output tray,
causing the tray full sensor to activate. Further
copying is not possible until the pages are removed.
→ Remove the pages from the output tray.
-
The contrast of the touch panel is
too high or too low.
The display contrast has not been adjusted.
→ Adjust the contrast using "DISPLAY CONTRAST" in the custom
settings.
53
Image cannot be rotated.
Neither auto paper selection nor auto image mode are
selected.
→ Rotation copy functions only if auto paper select mode or auto
image mode is selected.
25, 30
Rotation copy is prohibited in the key operator
programs.
→ Change the setting in the key operator programs to permit
rotation copying.
Key
operator’s
guide