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Troubleshooting
"Remove disks or other media.
Press any key to restart" is displayed
z Check whether a floppy disk not allowing system booting is inserted in the
floppy disk drive. If it is inserted, remove, then press any key.
z If a USB device is connected, remove the USB device, or set [Legacy USB
Support] to [Disable] in the [Advanced] menu of the Setup Utility.
z If after all the checks, the same message still appears, there may be a prob-
lem with the hard disk.
Perform the reinstallation procedure and return the hard disk to its condition
at the time of purchase. (Î page 40)
Windows startup is slow
z Restore the Setup Utility's settings to their default values.
*1
z If you install resident software after purchasing this computer, disable the
resident software.
z This problem may be eliminated by adding more memory.
*1
*1
The processing speed depends on the application software used, so this operation
may not cause the processing speed to increase.
The computer does not enter
standby or hibernation mode
z If a peripheral is connected, first remove the peripheral, then enter the
standby or hibernation mode. If this still fails to enter standby or hibernation
mode, restart the computer.
z It may take a minute or two to enter standby or hibernation mode. Wait for a
moment.
z The computer may not enter standby mode properly and seems to be fro-
zen in the mode that the computer is communicating via the modem. When
you cannot execute operations, slide the power switch for four seconds or
more to forcibly turn your computer off.
z When the internal LCD is closed, the computer may not enter system
standby or system hibernation mode.
*2
In order to activate standby or hibernation, set [Touch Pad] to [Disable] in
the [Main] menu of the Setup Utility.
*2
Functions that cause the computer to automatically enter standby or hibernation
mode after a certain time interval has passed.
The computer does not resume from
standby or hibernation mode
z One of the following operations may have been carried out.
• In standby mode, the AC adaptor or battery pack was disconnected, or a
peripheral was connected or disconnected.
• The power switch was slid for four seconds or more to forcibly turn off the
computer.
Slide the power switch to turn on the computer. Data not saved is lost.
The computer does not power off
(Windows does not shut down)
z If a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there
may be a problem with the peripheral. Consult the peripheral manufacturer.
z Also check the items in "No response". (Î page 38)
z If it is no longer possible to shut down Windows after installing application
software, click [start] - [Control Panel] - [Add or Remove Programs], and
remove the installed application.
If it is possible to shut down when the application is removed, then consult
the application software manufacturer.
z Check a disk error using the following procedure:
A Click [start] - [My Computer], right-click [Local Disk(C:)] and
click [Properties].
B Click [Tools] - [Check Now].
C In [Check disk options], add the checkmark for [Automatically fix
file system errors] and [Scan for and attempt recovery of bad sec-
tors], and click [Start].
The time taken to check the disk depends on the settings in
[Check disk options].
If the disk check does not solve the problem, perform the reinstalla-
tion procedure and return the hard disk to its condition at the time of
purchase. (Î page 40)
Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode