Filter
Top Products
Dealing with Problems (Summary)
36
Troubleshooting
Problems with Passwords and Messages
Even after entering the password,
[Type your password] is displayed
again
z The computer may be in “ten-key” mode.
If lights up, press the
NumLk
key to disable the ten-key mode, and then
input.
z The computer may be in Caps Lock mode.
If lights up, press the
Caps Lock
key to disable the Caps Lock mode,
and then input.
[Enter Password] is displayed z Input your Supervisor Password or User Password. If you have forgotten it,
contact your technical support office.
When resuming from the standby or
hibernation mode, [Enter Password]
does not appear
z Even when a password has been set in the [Security] menu of the Setup
Utility, and [Password on boot] is set to [Enable], [Enter Password] does not
appear when the computer resumes from the standby or hibernation mode.
Set the Windows password with the following procedure, and make input of
the Windows password required.
A Click the account to change in [start] - [Control Panel] - [User
Accounts] and set the password.
B Add the checkmark for [Prompt for password when computer
resumes from standby] in [Control Panel] - [Performance and
Maintenance] - [Power Options] - [Advanced].
When the administrator password is
forgotten
z Check whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password.
Follow the message's instructions and set the password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condi-
tion at the time of purchase, then set up Windows and reset the pass-
word.
Windows does not start up and num-
bers or messages appear
z This is a system startup error. Refer to "List of Error Codes" (Î page 33)
z If “Remove disks or other media. Press any key to restart” is displayed:
Î page 35
Problems with Display
Screen is too dark or becomes
darker
z Press the
Fn
+
F2
key. This makes the screen lighter.
z If the screen becomes darker after disconnecting the AC adaptor:
The computer has different set brightness levels for when the AC adaptor is
connected and for when it is not connected. If you press the
Fn
+
F2
key to
increase the brightness when the AC adaptor is not connected, this bright-
ness is maintained, and determines the brightness next time the AC adap-
tor is disconnected.
(Making the display brighter shortens the battery operating time.)
An afterimage appears (e.g., the key
green, red, and blue dots remain on
the display) or there are dots not dis-
playing the correct colors
z If an image is displayed for a prolonged period of time, an afterimage may
appear. This is not a malfunction. The afterimage will disappear when a dif-
ferent screen is displayed.
z High-precision and advanced technologies are used in the production of
color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the
picture’s elements either fail to light or remain constantly lit (that means that
more than 99.998% of the elements are functioning properly), this is not
considered a defect.