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For Assistance, Call 1-800-435-7329
CAUSE & REMEDYPROBLEM
In the EXT.TAM mode
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve voice messages
recorded on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their message
is interrupted halfway and they
cannot leave a voice message.
Callers complain that they cannot
send a document.
¡Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
¡There are too many rings on the answering machine. Set to 1 or 2
rings.
¡The silent detection feature is deactivated. Activate this feature
(see page 51).
¡Check that the answering machine is turned on and connected to
the facsimile unit properly (see page 22).
¡Set the number of rings on the answering machine to 1 or 2.
¡The remote access code on your answering machine is the same
as your remote fax activation code. Set a different number for each
code.
¡You did not program your remote TAM activation ID in your
facsimile unit correctly. Program the same code that is
programmed on the answering machine (see page 24).
¡The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
¡The code may include “#” which is used for certain features
provided by a telephone company. Change the code on the
answering machine to another number which does not include “#”,
then program the same code into the facsimile unit (see page 24).
¡Advise them not to pause for over 4 seconds while recording their
voice messages.
¡Your answering machine ran out of recording tape. Rewind the
tape to record messages.
¡You set the answering machine to give only a greeting message.
¡The junk mail prohibitor is set to on (see page 39).
I cannot receive documents
automatically.
The recording image is faint.
The printing quality is poor.
A blank sheet is ejected after the
received documents are printed out.
¡The receive mode is set to the TEL mode. Set to the TEL/FAX,
FAX (or EXT.TAM) mode.
¡The time to answer the call may be too long. Decrease the number
of rings (see pages 44 and 45).
¡The junk mail prohibitor is set to ON (see page 39).
¡The sender transmitted a faint document. Ask them to transmit a
clearer copy of the document.
¡The thermal head is dirty. Clean it (see page 69).
¡Some paper has instructions recommending the side to print on.
Try turning over paper. We recommend smooth paper such as
Hammermillg jet PRINT for clearer printing.
¡The receiving reduction rate is not programmed correctly. Program
the proper reduction rate (see page 49).
CAUSE & REMEDYPROBLEM
Fax reception
Before requesting help (cont.)