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Troubleshooting
6-10
9664-A2-GB20-00
March 2000
Troubleshooting Tables
The unit is designed to provide many years of trouble-free service. However, if a
problem occurs, refer to the appropriate table in the following sections for
possible solutions.
Device Problems
Table 6-2. Device Problems
Symptom
Possible Cause Solutions
No power, or the LEDs
are not lit.
The power cord is not
securely plugged into the
wall receptacle to rear
panel connection.
Check that the power cord is
securely attached at both ends.
The wall receptacle has no
power.
H Check the wall receptacle
power by plugging in some
equipment that is known to be
working.
H Check the circuit breaker.
H Verify that your site is not on
an energy management
program.
Power-On Self-Test
fails. Only Alarm LED
is on after power-up.
The unit has detected an
internal hardware failure.
H Reset the unit and try again.
H Contact your service
representative.
H Return the unit to the factory
(refer to
Warranty, Sales,
Service, and Training
Information
on page A of this
document).
Cannot access the
FrameSaver unit or
the menu-driven user
interface.
Login or password is
incorrect, COM port is
misconfigured, or the
FrameSaver unit is
otherwise configured so it
prevents access.
H Reset the FrameSaver unit
(
Main Menu
→
Control
→
Reset Device)
.
H Contact your service
representative.
An LED appears
dysfunctional.
LED is burned out. Run the Lamp Test. If the LED in
question does not flash with the
other LEDs, then contact your
service representative.
Not receiving data. Network cable loose or
broken.
H Reconnect or repair the cable.
H Call the network service
provider.
Receiving data errors
on a multiplexed DLCI,
but frame relay is
okay.
Frame Relay Discovery is
being used for automatic
DLCI and PVC
configuration.
The equipment at the other
end is not frame relay
RFC 1490-compliant.
Change the DLCI Type for each
network DLCI from Multiplexed to
Standard, turning off
multiplexing.