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Procedures for Troubleshooting the Model 3124 50
Model 3124 User Manual 5 • Troubleshooting
Subscriber Service Problems
Problem indication: No POTS and ADSLx service to the affected subscribers.
Procedure:
1. Check the connection of the subscriber lines and POTS lines at the subscriber line connector for DSLAM
for subscribers that do not have POTS and ADSLx service.
If this step results in POTS service to the affected subscribers but there is still no ADSLx service to them,
refer to
“Troubleshoot ADSLx Service Problems” on page 49 to troubleshoot ADSLx service problems.
If this step results in ADSL service to the affected subscribers but there is still no POTS service to them,
refer to
“Troubleshoot POTS Service Problems” on page 49 to troubleshoot POTS service problems.
2. Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS service to the
affected subscribers, contact your provider.
3. Check the condition of the subscriber lines and connectors.