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6.
Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7.
Reboot your computer. Refer to your computer
documentation for specific instructions.
8.
Print the Diagnostics labels. See "Printing Diagnostics
Labels."
If these steps do not solve the problem, call Technical Support.
Have the following information ready before you call:
◆
computer brand name and type of software or terminal brand
name and model
◆
Monarch printer model
◆
printer serial number
◆
support agreement, contract number, or invoice information
◆
customer number
Additional Diagnostics Information
For detailed printer diagnostics information, refer to your
Operator’s Handbook. See Chapter 7, "Status Polling," for
information on requesting printer and job status. See the
following error message listing for more information.
Data Errors
A data error indicates that incorrect data was received from the
host, causing the printer to ignore the entire print job. After
checking the packet and correcting the problem, transmit the print
job again.
The following is a list of data errors. These errors occur because
data in the format, batch, check digit, font, or graphic packet is
invalid.
Troubleshooting
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