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Appendix B. Troubleshooting
If you cannot fix a problem, call Monarch service.
"Head Test Failure" Message
The 9445 performs a printhead test when you turn on the
printer. If the printhead test fails for any reason (bad
connection, bad dot), the printer displays "Head test failure."
If you receive this error:
1.
Press
e
to clear the message.
2.
Print a test label (or one of the actual labels you plan to
print).
3.
Check for any visible print problems and do one of the
following:
•
If there are no visible print problems, continue printing.
•
If there is a visible print problem in a bar code, call
Monarch Service. You can check the quality of your
bar code if you have a bar code verifier.
•
If there is a visible print problem that is not in a bar
coed, but is acceptable to you, continue printing.
•
If there is a visible print problem that is not in a bar
code and is not acceptable to you, call Monarch
Service.
Troubleshooting
B-1