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Troubleshooting
Problem Action
Error message
appears during
startup.
Turn off the printer, wait fifteen seconds and then
turn on the printer. Call Technical Support if the
error message reappears.
Does not print. Check supply.
Check ribbon.
Send a corrected format and batch packet.
The printer’s buffers are full. Turn off the printer
to clear the buffers.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead.
Send a corrected format packet.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Check ribbon.
Light printing. Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Dark printing. Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing. Clean the printhead.
Change supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Serial bar codes do
not scan.
Check ribbon.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Backing paper is
wrapped around
platen or peel roller.
Carefully remove the backing paper. Make sure
the backing paper tears at the saw-toothed tear
edge when using peel mode.
Blank labels print or
750 series errors.
Clean supply sensors.
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