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10-2 SV61503 Rev. A
10 • Troubleshooting
Printing is Incomplete, Streaked, or Poor Quality
You may need to clean the printer nozzles to fix the printing problem.
1. Press Menu.
2.
Use the Review keys to scroll and select "Use ink functions?".
3. Use the Review keys to scroll and select to "Clean printer
nozzles?". A "Preparing ink Please wait..." message displays as
the postage meter performs its cleaning.
5. When prompted,
insert an envelope or tape sheet into the
postage meter.
6. At "Is test pattern O
K" prompt, press Enter/yes. If the printing
did not improve, you may need to replace the cartridge or print
head (see Section 7 - Ink Maintenance).
Nothing Displays
1. The postage meter may be in sleep mode. Press any key to
wake it.
2. Is power cord plugged into both the postage meter and wall out-
let? Make sure the power cord is not connected to a switched
wall outlet.
3. Try unplugging the AC power cord, wait 15 seconds, and re-plug
in AC cord.
Message Description Action
Not Enough
Funds
Insufficient postage. Postage
amount exceeds maximum
funds available in meter.
Select a lower postage amount.
Perform a funds refill to add funds
to the meter.
Refill Too
High
Refill amount entered is more
than the maximum
postage will allow.
Press Clear/Back (C). Repeat
refill procedure will a smaller post-
age amount.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear. If nothing happens in 5 sec-
onds, turn off machine; wait 15 seconds, and then turn on machine. If
problem persists, call Pitney Bowes (see Pitney Bowes Contact List
at the start of this guide).