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10-4 SV61503 Rev. A
10 • Troubleshooting
Accidentally Printing the Wrong Postage
Once you have printed a meter stamp, the postage funds have been
“used up” by the machine, even if the printing is illegible. That’s why
it is so important to make sure the correct value is shown on the ma-
chine before inserting the mail piece or tape sheet, and that you do
not let the ink level get too low. We recommend you always keep a
spare ink cartridge on hand just for this reason.
Canada Post will refund unused postage. Spoiled meter impressions
of less than $200.00 in value can be refunded to customers directly
at participating postal outlets. When the value of spoiled meter im-
pressions exceeds $200.00, the request for a refund will be forward-
ed by the postal outlet to Canada Post’s head office for processing.
Once the refund is approved by Canada Post, the meter supplier will
be advised to process the customer refund.
To help prevent you from accidentally printing a postage value
that's more than you need, you can have the postage meter warn
you when you manually key in a postage value that is higher than a
maximum amount that you specify. This setting is known as the high
value warning (see Section 6 - Machine Settings to set this option).
NOTE: This warning does not come up when using the internal rating
feature.