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Polycom RMX 1500/2000/4000 Getting Started Guide
3-85
Requesting Help
A participant can request help using the appropriate DTMF code from
his/her touch tone telephone or the endpoint’s DTMF input device. The
participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination
conference ID or the conference password will wait for operator
assistance (provided that an Operator conference is active).
Participant who is waiting for User (Operator) Assistance is displayed
with the following icons in the Status column of the Participants pane.
Change Password *77 Chairperson
Change To Chairperson *78 All
Play Help Menu *83 All
Mute Incoming Participants *86 Chairperson
Unmute Incoming Participants #86 Chairperson
Terminate Conference *87 Chairperson
Show Participants *88 All
Increase Broadcast Volume *9 All
Decrease Broadcast Volume #9 All
Override Mute All Configurable All
Awaiting Individual Assistance – The participant has requested
the user’s (operator’s) assistance.
Awaiting Conference Assistance – The participant has requested
the user’s (operator’s) assistance for the conference. This usually
means that the RMX user (operator) has been requested to join the
conference.
Table 3-9 Default DTMF Codes to Manage Conferences and Participants
Operation DTMF String Permission