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Troubleshooting and Maintenance 41
C. BASIC TROUBLESHOOTING
Generally, when a malfunction or an abnormal condition occurs,
the "PAUSE " LED will keep blinking repeatedly and printing and
communication between the host PC and the printer will cease.
After the problems have been solved, press PAUSE to clear the
error and continue printing. Here is a general guide to some
common error conditions:
Possible
Problems Indicator Solutions Remarks
Missing gap Printer ejects media • Check Media Path Refer to section 2-B
or can not find the • Check Position of for proper installation
start of the label, sensor of label stock
then times out with
flashing "PAUSE" LED
Image printing Label is not feeding • Check media path Refer to section 2-B
off center or off straight, images • Check throat guide for proper installation
the edge of the look misaligned and roll guide of label stock
label
Out of label Fast flashing • Install new label Refer to section 2-B
stock "PAUSE" LED · stock/media for proper installation
of label stock
Out of ink Steady lit "LOW INK" • Replace ink · Refer to section 2-C
and "PAUSE" LED cartridges for proper installation
and/or poor print • Perform alignment · of ink cartridges
quality • Perform cleaning
Media/label Printer stalls, labels • Press UNLOAD to Refer to section 2-B
stock jam appear damaged, reverse media for proper installation
and "PAUSE" flashes • Be sure to clear and of label stock
quickly labels from inside of
printer especially in
the print path
• Load new media
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