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Copyright 2006 Ringdale User Manual, 62-15820000 Page 16 of 28
Troubleshooting
PROBLEM: LEDs do not flash at power-up
CAUSE: Power cord not connected or the Ethernet cable is not attached to a live Ethernet
network. The LEDs are driven by the Ethernet chip and will not flash unless an Ethernet
network is attached.
SOLUTION: Double-check the power plug and the Ethernet connection.
PROBLEM: It does not accept a fax.
CAUSE: The modem card must be plugged in the top slot. The phone number is incorrect or
the LAN connection is disconnected. If it can not reach the SMTP mailserver, it will not
answer the call.
SOLUTION: Make certain that the modem card is plugged in the top slot.
Plug an analog phone into the phone jack at the wall and verify the phone number.
Make certain that the LAN connection is attached and the Link LED is solid. The green LED
should flash when there is LAN activity to or from it.
Check your email parameters with Telnet. In particular, verify the following:
2) Mailserver (smtp) IP address from your SMTP server administrator
3) Mailserver login name often this is your email address
4) Mailserver login password case-sensitive
5) Destination Email address
6) This unit IP address This must be on the same subnet as the Gateway.
7) Gateway Address Typically the same as the above address, but ending with “.001”.
After verifying the setup parameters, make certain that you can ping the FaxReceiver. From
the same host that you ping the FaxReceiver, you should be able to ping the Gateway
Address and the Mailserver (smtp) IP address.
PROBLEM: It accepted the fax but did not seem to email the account that we set up.
CAUSE: Destination Email address is incorrect.
SOLUTION: Verify the Destination Email address. NOTE: Multiple destination addresses are
not supported.
PROBLEM: I got an "Incoming Fax" email, and when I brought this email up, it had a
message that said "OE removed access to the following unsafe attachments in your
email".
CAUSE: Outlook Express is configured to view attachments as viruses.
SOLUTION: In Outlook Express, click on the Tools menu and select Options. Click on the
Security tab. Take the check out of "Do not allow attachments to be saved or opened
that could potentially be a virus”.