Filter
Top Products
Copyright 2006 Ringdale User Manual, 62-15820000 Page 18 of 28
PROBLEM:
I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When I try to send a fax, it does not dial.
SOLUTION: The fax receiver should not affect the operation of an outgoing fax on
the same line.
Ensure that the outgoing fax machine is set up for tone dialing and not pulse
dialing. Pulse dialing causes voltage spikes on the line that can be mistaken for an
incoming ring, and the 1528 will attempt to answer. If there is no incoming fax,
and tone dialing is used, the 1528 should not have any effect at all on the operation
of the sending fax machine.
Another potential problem is that if someone tries to send an outgoing fax whilst a
fax is being received, it will mess up the reception.
PROBLEM:
I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When a fax comes in, the outgoing fax machine
answers the call first.
SOLUTION: You will need to disable the sending fax's auto-answer, otherwise it
will attempt to answer an incoming fax at the same time as the FaxReceiver.
PROBLEM:
I do not know the IP address of my SMTP server and the ISP is
unavailable.
SOLUTION: If you have the name of the SMTP mail server, (i.e.,
mail.company_name.com) you may be able to ping it in order to get the IP address.
Try 25 for the port. If that does not work, try 26, and 2525.
QUESTION: What does a good debugger trace look like?
ANSWER: You should see “authenticated”, “Answered”, “Getting Page”, “CCITT
data OK”, “Sending Page to MAIL”, “ok, send it”, “filename="Page001.tif”,
“Goodbye”, and “Modem Idle - awaiting call”.
QUESTION: My debugger output does not look correct. Can I send it to Tech
Support?
ANSWER: Yes. Using your mouse, right-click on the blue bar at the top of your
telnet session, and select Edit, then Select All. Next right-click on the blue bar at
the top of your telnet session, and select Edit, then Copy. Open an email, and do
a Paste or Ctrl/v. Send the email to support@ringdale.com.